My Résumé

TESTIMONIAL: "You are wonderful. I love your efficiency, reliability and never ending ability to solve my problems. I get panic stricken when you're not available." - Julie Kramer, MA Values, Executive Transition Coach, Berkeley, CA

Core Competencies

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Professional Experience

Haley Productions’ Interactive Games – Petaluma, CA, 1987 - Present
Founder, Owner, Writer, Game Designer
Design and sell downloadable scavenger hunts, murder mystery dinner party games, team building activities and kids' games. Handle all administrative tasks, database management, bookkeeping, customer service, sales and marketing, social media, e-newsletters, web design and maintenance, search engine optimization and maintain an online shopping cart. Website

Pets For Patriots – Long Beach, NY, 2011 - Present
Director of Administration + Projects
In 2011, I joined Pets for Patriots as a volunteer, during which time I managed all in- and out-bound writing projects, program print orders, administration of the Veterans’ Pet Food Bank Program and other critical tasks.

In October 2013 after more than two years as a dedicated volunteer, I was invited to join Pets for Patriots as their Director of Administration + Projects. In addition to my previous duties, I now manage all shelter and veterinarian applications, and document veteran pet adoptions. I'm on call to the founder and director for any as needed projects, research and office tasks. Website

Dave Smith & Co., Inc., Safety|Ergonomics|Risk|Expert, Lafayette, CA, 2016 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support including proofreading and editing technical manuals. Website

Eurous Global Leadership Group, LLC - Mill Valley, CA, 2016 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support including creating SOWs and contracts using Adobe Sign.

SandGarden Law Group - Sunnyvale, CA 2016 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support: projects, office tasks and website updates. Create invoices using Clio. Re-designed Wordpress website. Blog posting. Website

Cardamom and Curry Tea - Warminster, PA, 2015 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support: projects, research, office tasks and website updates. Edit and design newsletters. Blog posting. Website

Ecstasis Consulting - San Francisco, CA, 2012 - Present
Executive Assistant to Neil Olson, Managing Principal. Maintain coaching and appointment Outlook Exchange calendar. Communicate with client EAs by phone and email to set coaching sessions. Miscellaneous business projects, organizational and research tasks. Website

Extatica - San Rafael, CA, 2013 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support: projects, office tasks and website updates. Create and send newsletters and email broadcasts using Infusionsoft. Blog posting. Customer support and follow up. Website

Katy Sharon Consulting - San Francisco, CA, 2012 - Present
General Administrative Assistance
Remotely provide ongoing and as needed administrative support: projects, research, office tasks including PowerPoint presentations. Desktop publishing (business card, bio pages for different types of consulting).

Susan Zemanek Virtual Assistant Services – Petaluma, CA, 2005 – Present
Virtual Office Assistant
Remotely provide ongoing and as needed administrative support to small businesses, non-profits and individuals.

Three Rivers Guide Service - Weed, CA, 2007 - Present
General Administrative Assistance and Web Maintenance
As-needed desktop publishing, miscellaneous office tasks and web maintenance. Website

McCloud Fly Fishing - Mt. Shasta, CA, 2008 - Present
General Administrative Assistance and Web Maintenance
Post fishing reports, maintain website. Website

Lily's Legacy Senior Dog Sanctuary - Petaluma, CA, 2016 - Present
Administrative Assistant + Dog Caregiver Volunteer
As-needed desktop publishing including newsletter, miscellaneous office tasks and web maintenance. Some social media. Take care of sanctuary dogs (walking, some training, socializing). Website

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SZ Web Design – Petaluma, CA, 2005 – 2016
Web Maintenance
Overhauled, updated and maintained web sites for individuals and small businesses.

Maya Razon Consulting - Mill Valley, CA 2014 - 2016
General Administrative Assistance
Remotely provide ongoing and as needed administrative support: projects, research, office tasks and website updates. Website

College Is Real - Richmond, CA, 2015 - 2016
Web Maintenance and Updates
Volunteered my time to maintain and update website on an as-needed basis.

Synergy Fitness & Wellness, LLC - Rock Springs, WY, 2015
General Administrative Assistance
Remotely provided ongoing and as needed administrative support. Maintained appointment calendars. Sent email broadcasts and e-newsletters. Miscellaneous organizational projects and office tasks.

Michaud Vineyard - Woodside, CA, 2011 - 2013
General Virtual Administrative Assistance
Wrote and sent e-newsletters, maintained various client databases, imported data into QuickBooks, miscellaneous office tasks and desktop publishing projects.

Sonoma County Farm Trails - Sebastopol, CA, 2013 - 2014
Assistant to the Director
Any and all general office tasks from correspondence to desktop publishing to answering email and phone calls. Maintained websites. Sent e-newsletters using Constant Contact. QuickBooks entry and invoicing. Maintained membership.

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Computer Proficiencies

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Software

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Online Services

If you need a service that is not listed on this page, please contact me. I can learn anything and learn it quickly.

A Sampling of Tasks I Can Manage For You

Edit and proofread documents, reports, blog posts, newsletters, articles, etc.
Data entry in Excel
Setup a newsletter template (printable or as an email)
Balance a monthly bank statement
Write and send invoices
Check your email and voicemail and follow up as needed (return phone calls via Skype)
Research and book travel, hotel and meeting facilities
Update Wordpress content
Update and manage your calendar
Internet research for a specific project
Shop online for supplies, printed materials, etc.
Create a business card, letterhead and envelopes (I'm not a graphic designer but I can design clean, simple branding materials)
Set up meetings
Troubleshoot computer issues

Please note: I am not proficient at sales and marketing or social media. I know the bare bones basics for social media only. I can't help with any sales and marketing requirements you may have.

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My Background

In 1987 I started my own company, Haley Productions. It began as a murder mystery dinner theater company and in 1993 I expanded it to include corporate scavenger hunts. At that time I also adapted the murder mystery dinner scripts and scavenger hunts to sell as do-it-yourself downloadable games and I began creating kids' games. These downloadable games became so lucrative I was able to close my mystery dinner theater and my facilitated scavenger hunt business. Haley Productions' Interactive Games now just about runs itself, 24/7; the online order processing is automatic and all games are immediately downloaded at checkout. I also have a web maintenance business. I love the total experience of running a small business and feel this hands on knowledge makes me uniquely qualified as a skilled virtual assistant. While I'll always have projects to do for Haley Productions, I need more projects to keep me busy - YOUR projects (which will ALWAYS be my priority).

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Service Area

ANYWHERE IN THE U.S. San Francisco, Petaluma, CA and Marin County (Corte Madera, Fairfax, Greenbrae, Larkspur, Mill Valley, Novato, San Anselmo, San Rafael and Tiburon). The East Bay (Alameda, Albany, Berkeley, Brentwood, Castro Valley, Concord, Danville, Dublin, El Cerrito, Emeryville, Fremont, Hayward, Lafayette, Livermore, Martinez, Oakland, Orinda, Piedmont, Pinole, Pleasant Hill, Pleasanton, Richmond, San Leandro, San Lorenzo, San Ramon, San Pablo, Sunol, Union City and Walnut Creek). The Bay Area Peninsula (Atherton, Belmont, Brisbane, Burlingame, Daly City, Foster City, Half Moon Bay, Hillsborough, Los Altos, Menlo Park, Millbrae, Mountain View, Pacifica, Pescadero, Palo Alto, Redwood City, San Bruno, San Carlos, San Mateo and Woodside). Napa and Sonoma.

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